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Privacy Policy

About Our Policy

Kua recognises the importance of protecting your privacy. Our privacy policy is designed to assist you in understanding how we handle and safeguard the personal information you provide to us, and to assist you in making informed decisions when engaging with our organisation or using our website. This policy will be continuously assessed against new technologies and business practices and our users’ needs in order to ensure the protection and privacy of personal information and personal data.

We may change this Privacy Policy from time to time, and if so we will post the updated version on our website.

What Information We Collect

Personal information

We only collect personal information from you where it is necessary and directly related to our organisation. This may occur when our supporters and other individuals register to donate, volunteer, receive our newsletters or attend an event, etc or otherwise contact us and provide information.

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

Website use information

Similar to other websites, we use a standard technology on our website called "cookies" (see explanation below) and web server log files to collect information on an aggregate basis about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website.

How We Use Information

Use of personal information

Broadly speaking, we use personal information for the purposes of monitoring the use of our website, marketing, fundraising and promotional efforts; improving and customising our site's content and layout, engaging with our supporters and for all other lawful purposes. This enables us to better communicate about our services.

Furthermore, such information may be shared with others on an aggregated basis but not in a way to identify you. Personally identifiable information will not be shared with third parties except as required by law.

Occasionally, we may also use the information we collect to notify you of updates about Kua Coffee or other information we think you will find valuable. You may notify us at any time if you do not wish to receive communications by emailing us via the link we provide you, or contacting us.

Use of website information

What are cookies?

A cookie is a very small text document which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively as when viewed by other users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

Use of information collected from cookies

As you visit and browse our website the site uses cookies to differentiate you from other users. In some cases we also use cookies to prevent you from having to log in more than is necessary for security.

Cookies, in conjunction with our web server's log files, allow us to calculate the aggregate number of people visiting our website and which parts of the site are most popular. This helps us gather feedback to constantly improve our website and better serve our clients. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.

IP addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the web pages you request) can be sent to you.

Other Disclosures

Sharing and selling information

We do not share, sell, lend or lease any of the information that uniquely identify a website user or customer (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions that you have requested.

What about legally compelled disclosure of information?

We may disclose information when legally compelled to do so; in other words, when we, in good faith, believe that the law requires it or authorises it for the protection of our legal rights. We may also disclose information when we have reason to believe that disclosing this information is necessary to protect the safety of the public or any of its members, or for any law enforcement or national security purposes.

Acquisition or changes in ownership

In the event that our organisation including our website is acquired by another party or is subject to an ownership change, your information will be considered part of that acquisition and may be part of those assets that are transferred.

Data security and quality


Your information will be stored and processed in hard copy or electronic format on our computers and secure cloud-based servers. We are committed to protecting your personal information from loss or misuse. To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect. Please note however that the laws on holding personal data in Australia may be less stringent than the laws of your country of residence or citizenship.


We take steps to ensure that the personal information we collect is accurate, up to date and complete.

Communicating with us

How can you access and correct your information?

You may request access to all your personally identifiable information that we collect and maintain in our database, or notify us of any changes or updates in previously provided information, by contacting us (see contact details below).

How to make a complaint

If you have a privacy complaint, including a complaint about how we have handled your personal information or how we have failed to comply with the Australian Privacy Principles or any other Australian privacy legislation which may bind us, then please notify us in writing. We are committed to promptly acknowledge and investigate your complaint and to provide you with a written response. If you are, however, dissatisfied with our response then you can refer your complaint to the Office of the Australian Information Commissioner.

Our contact details

If you have any questions in relation to privacy, your information or about this Policy, please contact us at the contact details set out below and as set out on our website.

20-40 Meagher Street,

Monday - Friday
8:30 AM - 5:00 PM

Call us
0413 312 384

Email us